My Account & Subscriptions
Logging Into or Creating a Lume Account
Need help setting up or logging into your Lume account? First, you'll want to log into your Lume account (or if you need to create an account, you can do that here using the email address that you ordered with.)
How to reset your account password
Having trouble accessing your Lume account or looking to reset your password? Go ahead and send us an email and our support team will be able to help reset the password for your Lume account.
How To Update or Cancel a Subscription
To locate any active subscriptions you may have, you'll first want to log into your Lume account (if you need to create an account, you can do that here using the email address that you ordered with.) Once you're logged into your account, you should
How do I change the address on my subscription?
Update Your Shipping Address. 1. Once you're logged into your account, click "Account Details" on the left. 2. On the “Account Details” tab, click "Edit" underneath the default shipping address in the “Addresses” section and follow the steps on the s
Why was there a change in the cost of my subscription?
Our Subscription prices and promotions are subject to change during the duration of your subscription. We encourage you to check your email for notifications about upcoming orders and the current pricing at the time of your renewal.
Subscription Policy & Returns
Any changes to current subscriptions must be made within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be ef
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