Can't find the answer you're looking for? Send us a message and we'd be glad to help!

This number does not support live phone calls. 
Standard messaging rates apply.

Shop

Return Policy

eGift Cards

Request a Return

Affiliate Program

Blog

Ingredients

Our Story

Track Your Order

Lume Support

<div data-block="true" data-editor="619as" data-offset-key="cetla-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="cetla-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="cetla-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 18px;">Having trouble accessing your Lume account or looking to reset your password? Go ahead and&#xA0;</span></span><span data-offset-key="cetla-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(167, 34, 139); font-size: 18px;"><a href="https://help.lumedeodorant.com/en-US/contact" rel="noopener noreferrer" target="_blank"><strong>send us an email</strong></a></span></span><span data-offset-key="cetla-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 18px;">&#xA0;and our support team will be able to help reset the password for your Lume account.&#xA0;</span></span></div></div>

Having trouble accessing your Lume account or looking to reset your password? Go ahead and send us an email and our support team will be able to help reset the password for your Lume account.

How to reset your account password

My Account & Subscriptions

Getting Started with Lume

How and where do I apply Lume Deodorant?

How does Lume work?

How To Use Lume

What products does Lume offer?

What clinical claims do your products have?

Which Lume products control odor?

Why are so many Lume products acidified?

What ingredients are used in Lume products?

Where are Lume products made?

How long does each product last?

Do Lume products ever expire?

Can kids & teenagers use Lume?

Are Lume products safe to use during pregnancy & while breastfeeding?

What scents are available and what do they smell like?

Which scents have been retired?

Are Lume products skin-safe, vegan, cruelty-free, etc?

Will extreme temperatures affect my Lume products?

Contact Us

General FAQs & About Us

Logging Into or Creating a Lume Account

How To Cancel, Edit, or Change a Subscription

How do I change the address on my subscription?

Why was there a change in the cost of my subscription?

Subscription Policy & Returns

What's the difference between all of your Whole Body Deodorant options?

Can the Solid Stick be used on the whole body like the Cream Deodorants can?

Do you offer a product that controls sweat?

How do I tell the difference between external odor & odor caused by infection?

Is Lume Deodorant edible?

Does Lume Deodorant stain clothing?

Will Lume Deodorant help with chafing?

Does Lume require a pit detox?

Can I use Lume Whole Body Deodorant Plus Sweat Control on private parts?

Can I use Lume Whole Body Deodorant plus Sweat Control before a mammogram?

What's the difference between your Whole Body Deodorant plus Sweat Control and antiperspirant?

Experiencing a rash or irritation?

Can I use Lume after shaving, waxing, or hair removal?

Deodorant

Can I use Lume body care products instead of Lume Deodorant?

Can I use Lume body care products anywhere on the body like your Whole Body Deodorant?

What's the difference between Lume Acidified Body Wash & Acidified Cleansing Bar?

What's the difference between the Acidified Cleansing Bar & the Triple Milled Bar Soap?

When should I use Lume Deodorant Wipes?

How does Acidified Body Cream exfoliate & hydrate skin?

Does Lume Acidified Body Cream help with Keratosis pilaris?

Body Care

What is Lume Biofilm Buster & how does it work?

Will your Biofilm Buster laundry products help with body odor?

Can I use Lume Biofilm Buster on all types of fabric?

What is the difference between the Pre-Laundry Spray and the Sink Soak?

How often should I use Biofilm Buster?

Is Biofilm Buster skin safe?

Is it safe to use other laundry products while using Lume Laundry products?

Does Biofilm Buster work better than detergent?

Laundry

What methods of payment do you accept?

What do I do if the product or scent I want is out of stock?

Do you offer discounts or samples?

How do Shop Pay installments work?

Orders & Payment

How can I track my order?

What is your return policy?

How can I submit a return request?

Shipping & Returns

Do you work with influencers or content creators?

Does Lume offer referral or affiliate programs?

Does Lume offer wholesale?

Partners, Affiliates, & Referrals

BF20 Terms & Conditions

How to reset your account passwordUpdated 14 days ago