Lume Support logo
Lume Support logo

All articles

Shipping & Returns

How can I track my order?

Visit to track your order! We ship our packages using UPS Mail Innovations and UPS Worldwide (Mail Innovations may switch to USPS for the last mile and delivery). Once your package ships, you will receive a shipping confirmation...

What is your return policy?

If despite your best efforts Lume isn’t what you’d hoped, we would love to see how we can help - we invite you to check out our Getting Started with Lume article for our best tips on application and clothing prep. Lume products are unexpectedly effec

How can I submit a return request?

To submit a return request, you’ll need the following information: Order Number - Your Order Number can be found in your order confirmation email and starts with an S.Email Address - You’ll need to provide the email that was used to place your Lume

Where can I buy Lume?

You can purchase Lume products on our website, Amazon*, and now in stores at Target, Walmart, Wegmans, Meijer, and other select local retailers coming soon! *Authentic Lume products are available only on our Amazon storefront, any other sellers on Am

Do you ship to Canada?

We do offer shipping to Canada!. Orders shipped to Canada will have a flat shipping fee which covers duties, fees, and taxes. Once the package reaches customs in Canada, it is handled by Canada Post. *Please note that per our Return Policy, Internati