What is your shipping policy?Updated 2 months ago

We ship our packages using UPS Mail Innovations and UPS Worldwide (Mail Innovations may switch to USPS for the last mile and delivery). Once your package ships, you will receive a shipping confirmation email with tracking information.

For domestic orders using Basic Economy Shipping, we ask that you allow 7-14 business days for delivery which does not include weekends or holidays for tracking updates & delivery.

Expedited Shipping offers 2-4 business days and Express Shipping is 2 business days.

*Please note that estimated ship times do not include fulfillment time. We strive to fulfill orders within 1-3 business days, however, this may vary based on order volume, during site-wide sales and holidays. 

Shipments to Canada, Alaska, Hawaii, and US Territories may experience longer shipping times. Shipments to Canada are handled by Canada post once they reach customs. 

Important Note: We’re not currently shipping to APO/FPO addresses at this time, but it is something our team is working on. We do apologize for the convenience & invite you to check back with our team for any updates down the road! 

• Once an order has been submitted into our system, we cannot cancel, edit, or make any changes to the order, the items in the order, or the shipping/billing addresses. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order.
• We do not reship or refund orders that have been tracked and marked as delivered to the address provided at checkout. If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your mail carrier to file a claim.
• We do not refund or replace orders that have been shipped to an incorrect or invalid address.
• Orders shipped to Canada will be charged a flat shipping fee which covers duties, fees, and taxes. Once your package reaches customs in Canada, it is handled by Canada Post.
• Please note that per our return policy, International orders (shipped outside of the US) do not qualify for a return/refund. *This includes orders shipped to Canada

If you have any questions about the shipping status of your order, please contact us, and our team would be happy to help!