How can I track my order?Updated 3 months ago

Visit track.lumedeo.com to track your order!

We ship our packages using UPS Mail Innovations and UPS Worldwide (Mail Innovations may switch to USPS for the last mile and delivery). Once your package ships, you will receive a shipping confirmation email with tracking information.

We're asking our customers to please allow 7-14 business days for tracking updates & delivery for domestic orders (this does not include weekends or holidays). Shipments to Canada, Puerto Rico, Hawaii, Alaska, and the US Virgin Islands may experience longer shipping times.

Please note that all mail destined for military installations may have unique transportation and handling requirements which can result in extended delivery times for each class of mail. The reasonable time for transit for priority mail items is a minimum of 21 days from the date of mailing. Per USPS, if not received after 45 days you may file a claim online at www.usps.com.

Additional Considerations

• Once an order has been submitted into our system, we cannot cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace items that have been shipped to an address that was entered incorrectly.
• If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your local post office to file a claim.
• If you live in an apartment with a common mailroom, please consider shipping your package to an alternate address to minimize the risk of theft. We do not reship orders that have been tracked and delivered to the provided address.
• Orders shipped to Canada will be charged a flat shipping fee which covers duties, fees, and taxes. Once your package reaches customs in Canada, it is handled by Canada Post.