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How can I submit a return request?

Even though Lume is a personal care product, we are always glad to honor our return policy. We allow customers to return their Lume products within 60 days of purchase. Please note that for orders that include a boxed sampler pack of multiple mini items, all mini products must be returned to be eligible for a refund.

If you'd like to proceed with a return, please click here to submit a return requestOnce your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. You can expect your return to be processed within 10 business days or less of our returns department receiving it.

To submit a return request, you’ll need the following information:

Order Number - Your Order Number can be found in your order confirmation email and starts with an S.

Email Address - You’ll need to provide the email that was used to place your Lume order.

If your order was placed through Amazon, you will need to contact Amazon directly to inquire about their return/refund procedure.

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