Subscription Policy & ReturnsUpdated 5 months ago
Any changes to current subscriptions must be made within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be effective until the following billing period.
Once an order has been submitted into our system, depending on the timing, we cannot guarantee that we can cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace items that have been shipped to an address that was entered incorrectly.
Our Return Policy for Subscription orders is the same as our policy for one-time purchases.
We allow customers to return their Lume products within 60 days of purchase for a refund to the original payment method only.
To submit a return request, please visit our Returns Center. Once your request is approved, you will receive a prepaid return label via email.
YOU WILL NEED THE FOLLOWING INFORMATION TO REQUEST A RETURN:
- Order Number - Your Order Number can be found in your order confirmation email and starts with an S.
- Email Address - You’ll need to provide the email that was used to place your Lume order.
All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued.
You can expect your return to be processed within 5 business days of our returns department receiving it. We monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
ADDITIONAL CONDITIONS TO CONSIDER:
- Once an order has been submitted into our system, we cannot cancel or make changes to it.
- We do not offer exchanges.
- Refunds do not include the original shipping cost (if applicable).
- Refunds will only be issued back to the payment method used at the time of purchase.
- For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.
- International orders do not qualify for a return/refund.
- If your order was placed through Amazon, you will need to contact Amazon directly to inquire about their return/refund procedure.