Subscription Policy & ReturnsUpdated 22 days ago
Any changes to current subscriptions must be made within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be effective until the following billing period.
Once an order has been submitted into our system, depending on the timing, we cannot guarantee that we can cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace orders that have been shipped to an incorrect or invalid address.
Our return policy for subscription orders is the same as our policy for one-time purchases.
To submit a return request, you’ll need the following information:
Order Number - Your Order Number can be found in your order confirmation email and starts with an S.
Email Address - You’ll need to provide the email that was used to place your Lume order.