How To Cancel, Edit, or Change a SubscriptionUpdated 4 months ago

Need help managing your subscription? 

First, you'll want to log into your Lume account (if you need to create an account, you can do that here using the email address that you ordered with.)
 
Once you're logged into your account, you should see "Subscriptions" on the left. From there, you can add products, swap products, skip orders or cancel items. 


Add a Product
On the right-hand side in the Subscriptions tab, you should see an option to "Add Products". 


Swap/Change a Product
Click "Manage Subscription" on the product that you want to swap out, Then on the next page click that product image again to edit. You should now see the option to edit or swap the product out. 


Cancel or Remove a Product
Click "Manage Subscription" on the product that you want to cancel. Then on the next page on the left-hand side, scroll to the bottom and click "Cancel Subscription".


Updating the Shipping Address
1. Once you're logged into your account, click "Subscriptions" on the left. 

2. Then once you're in the Subscription Portal, click on the "Shipping Addresses" tab on the right-hand side. 

3. Select the Address you'd like to update and then click "Edit Shipping Address" and follow the steps on the screen.  

How to Update Payment Information / Billing information
1. Once you're logged into your account, click "Subscriptions" on the left. 

2. Then once you're in the Subscription Portal, click on the "Billing" tab on the right-hand side. 

3. Select the payment method you'd like to update and then click "Edit" and follow the steps on the screen. 

*Please note that changes made to a subscription after it has processed will not be effective until the following renewal period. 

Any current subscription must be canceled/edited within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be effective until the following billing period.

Once an order has been submitted into our system, depending on the timing, we cannot guarantee that we can cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace orders that have been shipped to an incorrect or invalid address.

If you still need some extra support, you can also send us an email!