# lumedeodorant

> Public Help Center articles for lumedeodorant.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Getting Started with Lume](https://help.lumedeodorant.com/en-US/getting-started-with-lume-284044.md): Your complete guide to Getting Started with Lume's outrageously effective Whole Body Deodorant!
- [How and where do I apply Lume Deodorant?](https://help.lumedeodorant.com/en-US/how-and-where-do-i-apply-lume-deodorant-17591.md): Lume can be used anywhere externally you might have odor and wish you didn't! This includes underarms, private parts, feet, belly buttons & tummy folds -- you name it.
- [How does Lume work?](https://help.lumedeodorant.com/en-US/how-does-lume-work-19481.md): Lume Deodorant works by preventing odor reactions on external skin. Lume makes it harder for bacteria to consume fluids like sweat, semen, urine, and blood that lead to odor all while maintaining the healthy physiological pH of our skin.
- [Experiencing odor?](https://help.lumedeodorant.com/en-US/experiencing-odor-7545801.md): Lume can be used anywhere externally you might have odor and wish you didn't! This includes underarms, private parts, feet, belly buttons & tummy folds -- you name it.
- [What if I don't like the scent I picked?](https://help.lumedeodorant.com/en-US/what-if-i-dont-like-the-scent-i-picked-1744827.md): If the scent you chose just wasn’t the right fit for you, we are glad to honor our 60-day return policy for products purchased on our website! You can easily submit a request here in our Returns Center. You’ll have the option to return your product f
- [What products does Lume offer?](https://help.lumedeodorant.com/en-US/what-products-does-lume-offer-19515.md): Aluminum Free Invisible Cream Deodorant is our original water-based formula and is clinically proven to control odor for 72 hours. Our Cream Deodorant is available in a traditional propel stick or a tube (both containers hold the same formula). The C
- [What clinical claims do your products have?](https://help.lumedeodorant.com/en-US/what-clinical-claims-do-your-products-have-354227.md): Lume Aluminum Free Invisible Cream Deodorant is a pH-optimized cream deodorant with clinically proven 72-hour Odor Control. It rubs in like a lotion and can be used anywhere on the external body you might have odor but wish you didn't, but was design
- [Which Lume products control odor?](https://help.lumedeodorant.com/en-US/which-lume-products-control-odor-285014.md): Lume Deodorant is clinically proven to block odor all day and control odor for 72 hours. Our Acidified Body Wash, Acidified Cleansing Bar, Acidified Body Cream, and Acidified Deodorant Wipes are all clinically proven
- [Why are so many Lume products acidified?](https://help.lumedeodorant.com/en-US/why-are-so-many-lume-products-acidified-285035.md): Odor control is the name of the game here at Lume! Both formulas of Lume Deodorant, Acidified Body Wash, Acidified Cleansing Bar, Acidified Body Cream, and Acidified Deodorant Wipes are powered by mandelic acid & pH-optimized to control odor.
- [What ingredients are used in Lume products?](https://help.lumedeodorant.com/en-US/what-ingredients-are-used-in-lume-products-19688.md): Here is a link to the full list of ingredients for all of the products on our website 😊
- [Where are Lume products made?](https://help.lumedeodorant.com/en-US/where-are-lume-products-made-19725.md): Lume is made in the USA!
- [How long does each product last?](https://help.lumedeodorant.com/en-US/how-long-does-each-product-last-17770.md): Everyone's body is different and may require more or less each day depending. Since Lume has been clinically proven to provide 72-hour odor control, you may find you can go longer than a day without re-applying.
- [Do Lume products ever expire?](https://help.lumedeodorant.com/en-US/do-lume-products-ever-expire-19779.md): A sealed container of our Aluminum Free Cream Deodorant or our Cream Deodorant plus Sweat Control has a shelf life of two years. If it has been opened, the shelf-life is one year. After these points, the safety and efficacy of the product aren't impa
- [Can kids & teenagers use Lume?](https://help.lumedeodorant.com/en-US/can-kids-&-teenagers-use-lume-19479.md): Our products are doctor-developed and safe for all ages, however, they are tested for skin safety on human adults. We would recommend applying a small test patch to your child's skin before a more thorough application if you are concerned about skin
- [Are Lume products safe to use during pregnancy & while breastfeeding?](https://help.lumedeodorant.com/en-US/are-lume-products-safe-to-use-during-pregnancy-&-while-breastfeeding-17773.md): Are Lume products safe to use during pregnancy & while breastfeeding?All Lume products are safe to use during pregnancy or while breastfeeding. Check out "Our Story" on our website if you are interested in learning more about how our OB/GYN inventor
- [What scents are available and what do they smell like?](https://help.lumedeodorant.com/en-US/what-scents-are-available-and-what-do-they-smell-like-19371.md): The scents of Lume products are not overpowering and play no role in their effectiveness! The great thing about Lume is that the odor control our deodorants provide will last much longer than the scent. We like to have fun with scents just like you d
- [Which scents have been retired?](https://help.lumedeodorant.com/en-US/which-scents-have-been-retired-114985.md): Will discontinued scents return?
- [Will extreme temperatures affect my Lume products?](https://help.lumedeodorant.com/en-US/will-extreme-temperatures-affect-my-lume-products-19778.md): Will extreme cold or heat affect my Lume products?
- [Should I use sunscreen when I wear Lume products?](https://help.lumedeodorant.com/en-US/should-i-use-sunscreen-when-i-wear-lume-products-405039.md): We recommend using sunscreen, wearing protective clothing, or limiting sun exposure while using our Whole Body Deodorants & Acidified Body Cream and for a week afterward*. They contain mandelic acid which is an alpha hydroxy acid and may increase you
- [Are Lume products skin-safe, vegan, cruelty-free, etc?](https://help.lumedeodorant.com/en-US/are-lume-products-skin-safe-vegan-cruelty-free-etc-19475.md): Yes! We use skin-safe fragrances and all of our ingredients are phthalate-free. They are also vegan and cruelty-free, and our body care products are safe for all external use!
- [Do your products contain gluten?](https://help.lumedeodorant.com/en-US/do-your-products-contain-gluten-1921021.md): While our products are not manufactured in a certified gluten-free facility, our products are formulated without gluten.
- [Do you offer travel size or mini samples?](https://help.lumedeodorant.com/en-US/do-you-offer-travel-size-or-mini-samples-2028787.md): We offer a variety of travel sized bundle options - we'll link some of our most popular options below. Choose your own scent bundles:Mini Starter Pack *most popular!Mini Discovery SetSudsy Sampler Mini Body Wash 4-PackMini Cream Deo Scent Sampler 6-P
- [Contact Us](https://help.lumedeodorant.com/en-US/contact-us-217110.md): Not finding what you need through our Help Center? Feel free to send us an email.
- [Why are some products a different size in retail stores?](https://help.lumedeodorant.com/en-US/why-are-some-products-a-different-size-in-retail-stores-2243642.md): We're thrilled that you can now purchase Lume in several stores nationwide such as Target, Walmart, Costco, Ulta and more! To see the full list of retailers, visit our website.While most packaging is exactly the same between retail stores and our web
- [What type of fragrance do you use?](https://help.lumedeodorant.com/en-US/what-type-of-fragrance-do-you-use-4099740.md): Yes! We use skin-safe fragrances and all of our ingredients are phthalate-free. They are also vegan and cruelty-free, and our body care products are safe for all external use!
- [Do Lume products contain caffeine?](https://help.lumedeodorant.com/en-US/do-lume-products-contain-caffeine-4432325.md): Yes, below is a list of the following products that contain caffeine. The amount of caffeine used in these formulas is very low and plays a role in helping the products work as intended. Caffeine isn’t easily absorbed through the skin, and at the lev
- [Data Privacy Rights &](https://help.lumedeodorant.com/en-US/data-privacy-rights-and-4807081.md): If you are reaching out to exercise your data privacy rights and/or requesting to have your data deleted, please follow the steps below:. If you need any additional support, send us an email!
- [Logging Into or Creating a Lume Account](https://help.lumedeodorant.com/en-US/logging-into-or-creating-a-lume-account-17745.md): Need help setting up or logging into your Lume account? First, you'll want to log into your Lume account (or if you need to create an account, you can do that here using the email address that you ordered with.)
- [How to reset your account password](https://help.lumedeodorant.com/en-US/how-to-reset-your-account-password-17746.md): Having trouble accessing your Lume account or looking to reset your password? Go ahead and send us an email and our support team will be able to help reset the password for your Lume account.
- [How To Update or Cancel a Subscription](https://help.lumedeodorant.com/en-US/how-to-update-or-cancel-a-subscription-17743.md): To locate any active subscriptions you may have, you'll first want to log into your Lume account (if you need to create an account, you can do that here using the email address that you ordered with.) Once you're logged into your account, you should
- [How do I change the address on my subscription?](https://help.lumedeodorant.com/en-US/how-do-i-change-the-address-on-my-subscription-353115.md): Update Your Shipping Address. 1. Once you're logged into your account, click "Account Details" on the left. 2. On the “Account Details” tab, click "Edit" underneath the default shipping address in the “Addresses” section and follow the steps on the s
- [Why was there a change in the cost of my subscription?](https://help.lumedeodorant.com/en-US/why-was-there-a-change-in-the-cost-of-my-subscription-19441.md): Our Subscription prices and promotions are subject to change during the duration of your subscription. We encourage you to check your email for notifications about upcoming orders and the current pricing at the time of your renewal.
- [Subscription Policy & Returns](https://help.lumedeodorant.com/en-US/subscription-policy-&-returns-19689.md): Any changes to current subscriptions must be made within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be ef
- [Sign up for the Lume Newsletter](https://help.lumedeodorant.com/en-US/sign-up-for-the-lume-newsletter-501091.md): Would you like to receive exclusive discounts, new product updates, and Lume news? We thought so 😉 You can do that by submitting your email address at the bottom of any page on our website: https://lumedeodorant.com/You can also follow us on Faceboo
- [What's the difference between all of your Deodorant options?](https://help.lumedeodorant.com/en-US/whats-the-difference-between-all-of-your-deodorant-options-17767.md): Aluminum Free Whole Body Deodorants. 72-Hour Odor Control. Our Aluminum Free Solid Stick Deodorant is a whole-body solid deodorant powered by acidified technology with clinically proven 72-hour odor control. The Solid Stick was created with our pits
- [Do you offer a product that controls sweat?](https://help.lumedeodorant.com/en-US/do-you-offer-a-product-that-controls-sweat-17771.md): Our Aluminum Free Whole Body Deodorants are aluminum-free, so they are not sweat control products. If you're interested in controlling odor and sweat, look no further than our new Whole Body Deodorant Plus Sweat Control! It is clinically proven to co
- [Why won't my Spray Deodorant can work properly?](https://help.lumedeodorant.com/en-US/why-wont-my-spray-deodorant-can-work-properly-2002261.md): When your spray deodorant arrives, it has a safety seal that needs to be broken before you can use it. The seal is a very small piece of plastic connected to the press button. Before first use: Place your spray can on a hard surface and press your th
- [Can the Solid Sticks be used on the whole body like the Cream Deodorants can?](https://help.lumedeodorant.com/en-US/can-the-solid-sticks-be-used-on-the-whole-body-like-the-cream-deodorants-can-22689.md): While our Aluminum Free Whole Body Solid Stick Deodorant can be used anywhere on the external body just like our Cream Deodorants can as it was formulated with underarms and flat surfaces in mind. We recommend the Aluminum Free Solid Stick for pits a
- [How do I tell the difference between external odor & odor caused by infection?](https://help.lumedeodorant.com/en-US/how-do-i-tell-the-difference-between-external-odor-&-odor-caused-by-infection-19477.md): Most of the time, odor in the private area is caused by day-to-day activities, and comes from bodily fluids like sweat, urine, semen, or menstrual blood mixing with external bacteria. It is usually not caused by an infection. Lume Deodorants work ext
- [Is Lume Deodorant edible?](https://help.lumedeodorant.com/en-US/is-lume-deodorant-edible-17774.md): Our Deodorants are not considered edible and have an acidic taste. If using our Whole Body Deodorants on private parts, we recommend applying a trace amount to clean, dry skin a few times a week rather than immediately before intimacy. With the small
- [Will Lume Deodorant stain my clothing?](https://help.lumedeodorant.com/en-US/will-lume-deodorant-stain-my-clothing-19480.md): Nope! Lume’s patented Cream Deodorant is water-based and does not leave stains or residue in your clothing 🎉 The potential for visible marks on clothing is higher with our Solid Stick, however, the good news is that we formulate our base with water
- [Will Lume Deodorant help with chafing?](https://help.lumedeodorant.com/en-US/will-lume-deodorant-help-with-chafing-22688.md): While we have heard from some customers that our deodorants have worked for them to help minimize chafing and/or friction, just keep in mind it’s not their intended purpose. The main purpose of our deos is to control body odor (and sweat if you're us
- [Does Lume require a pit detox?](https://help.lumedeodorant.com/en-US/does-lume-require-a-pit-detox-19442.md): Unlike other products, our Deodorants do not require a transition period or pit detox to prevent irritation. It doesn't contain baking soda which is a common culprit for irritation in other products. Lume's formulas are pH-optimized and skin-loving!
- [Can I use Lume Deodorant Plus Sweat Control on private parts?](https://help.lumedeodorant.com/en-US/can-i-use-lume-deodorant-plus-sweat-control-on-private-parts-348757.md): The Solid & Spray Sweat Control Deodorants are traditional antiperspirant formats designed exclusively for underarm application. The Cream Deodorant Plus Sweat Control is a cosmetic product for an easy whole body application experience -- try it anyw
- [Can I use Lume Deodorant Plus Sweat Control before a mammogram?](https://help.lumedeodorant.com/en-US/can-i-use-lume-deodorant-plus-sweat-control-before-a-mammogram-349413.md): We recommend you follow the instructions of your mammography center 😊
- [Can I use Lume after shaving, waxing, or hair removal?](https://help.lumedeodorant.com/en-US/can-i-use-lume-after-shaving-waxing-or-hair-removal-268439.md): We do not recommend using our Deodorants on skin that is irritated or broken so if you still have any irritation after any type of hair removal, we would recommend waiting for the skin to calm down before applying.
- [Experiencing a rash or irritation?](https://help.lumedeodorant.com/en-US/experiencing-a-rash-or-irritation-17769.md): Reactions to our products are very uncommon, but anytime we put a product on our skin, it can reveal sensitivities to an ingredient. Lume body products are for external use only and should never be used internally or on skin that is already broken or
- [Why body odor changes as we get older](https://help.lumedeodorant.com/en-US/why-body-odor-changes-as-we-get-older-4922226.md): Experiencing odor at any age is totally normal! Odor that forms as we age is different from the expected body odor that begins forming with the onset of puberty. It’s called nonenal odor and it happens on the flat surfaces of our body, back of our ne
- [Can I use Lume body care products instead of Lume Deodorant?](https://help.lumedeodorant.com/en-US/can-i-use-lume-body-care-products-instead-of-lume-deodorant-285027.md): You can use any one of Lume’s acidified body care products (Acidified Deodorant Wipes, Acidified Body Wash, Acidified Cleansing Bar, Acidified Body Cream) to control odor for 24 hours!. For even better, longer-lasting odor control, follow up with our
- [What's the difference between Lume Acidified Body Wash & Acidified Cleansing Bar?](https://help.lumedeodorant.com/en-US/whats-the-difference-between-lume-acidified-body-wash-&-acidified-cleansing-bar-285059.md): We think of the Acidified Cleansing Bar as a solid Body Wash! Both our Acidified Body Wash and Acidified Cleansing Bar are gentle on the skin and clinically proven to remove odor better than soap and control odor for 24 hours. The choice between the
- [What's the difference between the Acidified Cleansing Bar & the Triple Milled Bar Soap?](https://help.lumedeodorant.com/en-US/whats-the-difference-between-the-acidified-cleansing-bar-&-the-triple-milled-bar-soap-19508.md): Lume Acidified Cleansing Bar isn't soap -- it's so much more! It is clinically proven to remove odor better than soap and control odor for 24 hours. Because Lume Deodorant works best on odor-free skin, our Cleansing Bar is a great choice for our most
- [When should I use Lume Deodorant Wipes?](https://help.lumedeodorant.com/en-US/when-should-i-use-lume-deodorant-wipes-285064.md): Lume Acidified Deodorant Wipes are definitely not your ordinary hand, baby, or butt wipes -- they're actually clinically proven to control odor for 24 hours! Everyone has different daily routines and will come up with creative ways to incorporate the
- [How does Acidified Body Cream exfoliate & hydrate skin?](https://help.lumedeodorant.com/en-US/how-does-acidified-body-cream-exfoliate-&-hydrate-skin-285074.md): Lume Acidified Body Cream contains mandelic acid, an AHA (alpha hydroxy acid) which is known to break up the sticky bonds between dead skin cells. By removing dull, dry layers of skin, it helps the skin look, feel, and smell better! Our clinical test
- [Does Lume Acidified Body Cream help with Keratosis pilaris?](https://help.lumedeodorant.com/en-US/does-lume-acidified-body-cream-help-with-keratosis-pilaris-285065.md): Yes! Mandelic acid provides Lume Acidified Body Cream with the clinically proven superpower to improve the look of Keratosis pilaris or “chicken skin” on the backs of your arms, thighs, and buttcheeks. It will leave your skin feeling smoother with le
- [What do your laundry products do?](https://help.lumedeodorant.com/en-US/what-do-your-laundry-products-do-17777.md): Have you ever noticed how some clothes smell great right out of the wash, but turn sour as soon as you sweat? The reason for that is bacteria that feeds on your sweat, skin cells, deodorant, and detergent residue 😱. These microbes leave behind a con
- [How often should I use the laundry products?](https://help.lumedeodorant.com/en-US/how-often-should-i-use-the-laundry-products-19511.md): If your clothes start to smell sooner than they should during the day, that's a sign that it’s time to treat them and remove the bacteria left behind by traditional detergents...
- [Can I use your laundry products on all types of fabric?](https://help.lumedeodorant.com/en-US/can-i-use-your-laundry-products-on-all-types-of-fabric-19483.md): Is there any kind of fabric I shouldn't use this on?
- [What is the difference between the Pretreat Spray & the Detergent Booster?](https://help.lumedeodorant.com/en-US/what-is-the-difference-between-the-pretreat-spray-and-the-detergent-booster-19781.md): Both our Pretreat Spray and Detergent Booster are designed to tackle stubborn odor stains, but each has its specialty! The Detergent Booster treats the entire garment for a deeper, all-over clean (think towels, athletic clothes, etc.), while the Pret
- [Are your laundry products skin safe?](https://help.lumedeodorant.com/en-US/are-your-laundry-products-skin-safe-19503.md): Our laundry products are clinically proven to be skin safe!
- [Is it safe to use other laundry products while using yours?](https://help.lumedeodorant.com/en-US/is-it-safe-to-use-other-laundry-products-while-using-yours-19776.md): Our laundry products are safe to use with other cleaning agents & detergents...
- [Do your laundry products work better than detergent?](https://help.lumedeodorant.com/en-US/do-your-laundry-products-work-better-than-detergent-19512.md): Our laundry products are clinically proven to boost the effectiveness of traditional detergents when used as the first step via pre-treating and pre-washing.
- [What methods of payment do you accept?](https://help.lumedeodorant.com/en-US/what-methods-of-payment-do-you-accept-282060.md): We accept debit & credit cards, PayPal, Apple Pay, Shop Pay, Venmo, and Google Pay.
- [What do I do if the product or scent I want is out of stock?](https://help.lumedeodorant.com/en-US/what-do-i-do-if-the-product-or-scent-i-want-is-out-of-stock-114977.md): When will my favorite product be back in stock?
- [Do you offer discounts or samples?](https://help.lumedeodorant.com/en-US/do-you-offer-discounts-or-samples-19717.md): Samples or free trial of Lume?
- [How do Shop Pay installments work?](https://help.lumedeodorant.com/en-US/how-do-shop-pay-installments-work-218855.md): Think of Shop Pay as Shopify's native 'wallet' - it works similarly to Apple Pay and Google Pay. If you have a store account created within the Lume Deodorant website, Shop Pay can be set to remember your shipping address, key contact info, and prefe
- [Mystery Items](https://help.lumedeodorant.com/en-US/mystery-items-397708.md): If you decide to partake in our Mystery Item Offer, we don't disclose what the item is before you place your order (since it's a mystery and all 😏), however, we can share that it's worth more than you'll pay. Once you add an item to your cart, click
- [Do you offer gift cards?](https://help.lumedeodorant.com/en-US/do-you-offer-gift-cards-3842783.md): We offer eGift Cards for purchase on our website in the following amounts: $25, $35 or $50. Click here to shop Lume eGift Cards
- [How can I track my order?](https://help.lumedeodorant.com/en-US/how-can-i-track-my-order-17739.md): Visit track.lumedeo.com to track your order! We ship our packages using UPS Mail Innovations and UPS Worldwide (Mail Innovations may switch to USPS for the last mile and delivery). Once your package ships, you will receive a shipping confirmation...
- [What is your return policy?](https://help.lumedeodorant.com/en-US/what-is-your-return-policy-19375.md): If despite your best efforts Lume isn’t what you’d hoped, we would love to see how we can help - we invite you to check out our Getting Started with Lume article for our best tips on application and clothing prep. Lume products are unexpectedly effec
- [How can I submit a return request?](https://help.lumedeodorant.com/en-US/how-can-i-submit-a-return-request-17738.md): To submit a return request, you’ll need the following information: Order Number - Your Order Number can be found in your order confirmation email and starts with an S.Email Address - You’ll need to provide the email that was used to place your Lume
- [Where can I buy Lume?](https://help.lumedeodorant.com/en-US/where-can-i-buy-lume-386833.md): You can purchase Lume products on our website, Amazon, and now in several stores nationwide such as Target, Walmart, Costco, and more! Click here to see the full list.
- [Do you ship to Canada?](https://help.lumedeodorant.com/en-US/do-you-ship-to-canada-407934.md): Yes, we do offer shipping to Canada!. Orders shipped to Canada will have a flat shipping fee which covers duties, fees, and taxes. Once the package reaches customs in Canada, it is handled by Canada Post. To learn more about our Shipping Policy, clic
- [What is your shipping policy?](https://help.lumedeodorant.com/en-US/what-is-your-shipping-policy-444003.md): We ship our packages using UPS Mail Innovations and UPS Worldwide (Mail Innovations may switch to USPS or a third party service for the last mile and delivery). Once your package ships, you will receive a shipping confirmation email with tracking inf
- [Do you have a loyalty or rewards program?](https://help.lumedeodorant.com/en-US/do-you-have-a-loyalty-or-rewards-program-1098153.md): We just recently launched a Loyalty Rewards Program and we can't wait to share a ton of amazing perks with you. As soon as you make an account on our website, you're automatically enrolled and ready to start earning! (you can make an account here.).
- [How does your rewards program work?](https://help.lumedeodorant.com/en-US/how-does-your-rewards-program-work-1115930.md): Once you have an account with us, every order you place will earn you points towards amazing rewards and discounts!
- [Do you work with influencers or content creators?](https://help.lumedeodorant.com/en-US/do-you-work-with-influencers-or-content-creators-264200.md): We love connecting with passionate creators, and we can't wait for the potential to work together.To make sure you never miss an opportunity, we've launched our Discord group where we post all of our creator opportunities — whether you're a UGC creat
- [Do you have an affiliate program?](https://help.lumedeodorant.com/en-US/do-you-have-an-affiliate-program-19775.md): Our affiliate program requires potential candidates to fill out all appropriate information and then wait for approval. To join the Lume Affiliate Program, please sign up here.
- [Do you offer wholesale?](https://help.lumedeodorant.com/en-US/do-you-offer-wholesale-19738.md): We are not actively searching for wholesale partners at this time. All Lume products are available on our website with select products available in our Amazon storefront, at Target and Walmart, and other select local retailers. You can view our Terms
- [Current Promotions](https://help.lumedeodorant.com/en-US/current-promotions-3540496.md): If you're on our email list, then you're the first to know about current deals and promotions!